Products & Services: Claims: Claim Procedures

What to do at the scene of an accident:

  1. Call the police.
  2. Do not admit fault. Do not discuss the accident with anyone except police and your company representative.
  3. Get names, license numbers and insurance information of all people involved, including witnesses.
  4. Report the claim to Johnson & Bryan immediately.

For claims assistance, please contact our claims department:

Lanette A. Pope / Claims Manager
Ph. (404) 575-1041
Fax (404) 575-1090
Email: lanette@j-binc.com

For Property Damage:

If theft loss has occurred:

  1. Secure your home immediately.
    1. » You may need the assistance of a restoration company
  2. Call the police.
  3. Compile a list of stolen items.
    1. » Include year, make and model
    2. » Any receipts, bills or photographs of items
    3. » Get replacement costs on items
  4. Report the claim to Johnson & Bryan immediately.

If structural damage has occurred:

  1. Contact a restoration company to make any necessary temporary repairs to your home or business.
  2. Get a detailed written estimate from restoration company.
  3. Take photographs of the damage.
  4. Do not throw away any damaged property (an adjuster may want to inspect the property).
  5. Report your claim to Johnson & Bryan immediately.